F*&#^%@ Telstra
Okay deep breath...
On the 11th September 2006, contact was made with Telstra (phone number 133 933) to receive help regarding Bigpond Broadband difficulties. This call was made on the mobile as I was told previously to have the landline clear if I had to call about my account.
For approx 15 mins I was on hold listening to music that was hard to hear and distorted. After being patched through to a gentleman who spoke very little english, and being asked at least three time to repeat my name he told me that the reason why I couldn’t fix my broadband was because my account was inactive. I have had this account since approx January 2006 at a different address. He then proceeded to put me on hold for another 20 mins (more distorted music and more extended periods of silence) to the accounts department.
The gentleman in the accounts department again asked my name and date of birth (I though after 35 mins of phone call they would have it by now) and then proceeded to tell me - taking 10 mins to do so – that there had been a problem transferring my account to my new address. Now, at this stage I was getting annoyed because I had moved to my new address on the 14th July 2006 and arranged for transfer previous to this date. He didn’t apologise but told me it had been fixed and he would transfer me back to the Tech Support department.
Funny thing my call was picked up nearly straight away. Again the gentleman who couldn’t speak a word of english, asked me my details again and couldn’t get my name right after three goes. Sorry to say that I was heading to the really pissed off stage.
For approx another 20 mins he got me to check and recheck (asking me if I entered the right thing three times) if my Internet was working. Keep in mind this guy can’t speak English, I can’t understand him, and he’s getting annoyed at me because he thinks I’m doing something wrong. That aside after a lot of small talk and stuffing around he then had an epiphany, and realised that hey I may need a filter on the phone line.
In all it took 51.30 mins for stupid twits to tell me that
a) THEY stuffed up my transfer
b) I needed to put a filter on my phone line
NOT IMPRESSED
I sent my bill with the letter. We'll see if they pay it eh!
On the 11th September 2006, contact was made with Telstra (phone number 133 933) to receive help regarding Bigpond Broadband difficulties. This call was made on the mobile as I was told previously to have the landline clear if I had to call about my account.
For approx 15 mins I was on hold listening to music that was hard to hear and distorted. After being patched through to a gentleman who spoke very little english, and being asked at least three time to repeat my name he told me that the reason why I couldn’t fix my broadband was because my account was inactive. I have had this account since approx January 2006 at a different address. He then proceeded to put me on hold for another 20 mins (more distorted music and more extended periods of silence) to the accounts department.
The gentleman in the accounts department again asked my name and date of birth (I though after 35 mins of phone call they would have it by now) and then proceeded to tell me - taking 10 mins to do so – that there had been a problem transferring my account to my new address. Now, at this stage I was getting annoyed because I had moved to my new address on the 14th July 2006 and arranged for transfer previous to this date. He didn’t apologise but told me it had been fixed and he would transfer me back to the Tech Support department.
Funny thing my call was picked up nearly straight away. Again the gentleman who couldn’t speak a word of english, asked me my details again and couldn’t get my name right after three goes. Sorry to say that I was heading to the really pissed off stage.
For approx another 20 mins he got me to check and recheck (asking me if I entered the right thing three times) if my Internet was working. Keep in mind this guy can’t speak English, I can’t understand him, and he’s getting annoyed at me because he thinks I’m doing something wrong. That aside after a lot of small talk and stuffing around he then had an epiphany, and realised that hey I may need a filter on the phone line.
In all it took 51.30 mins for stupid twits to tell me that
a) THEY stuffed up my transfer
b) I needed to put a filter on my phone line
NOT IMPRESSED
I sent my bill with the letter. We'll see if they pay it eh!
posted by ChocolateToffee @ 9:16 PM
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